Free, secure, and
discreet, shipping right to your front door
Sit back and relax. ProMed takes care of shipping your products right to your door with status updates along the way.
When you are in need, we are here
Our R.N. is here to answer your questions and help provide solutions and education to fit your medical supply needs.
We accept most
Our comprehensive list of insurance coverage includes most Medicare, Medicaid, and commercial plans with little to no out of pocket expense.
Medical supplies delivered with convenience
1. Speak with a Product Expert
To get your order started, reach out to one of our product experts.
2. We will work to gather your RX
We partner with your care team to get your records and prescription.
3. PROMisED delivery to your door
Our products always ship free and discreetly right to your door.
4. Reordering made simple and easy
Our dedicated staff will reach out to prepare your reorder each month.
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Frequently Asked Questions
Find answers to commonly asked questions.
ProMed can assist you through the process of finding the right catheter for you. Our team is composed of product specialists and a registered nurse that are all available to help you through the selection process. We carry a comprehensive line of catheters from all leading manufacturers to provide you with the best quality urological supplies.
*Product selection may be dependent on the prescription created by your doctor.
ProMed offers a selection of products including intermittent catheters made out of silicone for a more flexible and comfortable insertion process. For foley (indwelling) catheter users, we also offer a line of latex free options. All of our bags and accessories are also latex free.
ProMed offers the best urinary catheter selection from all leading manufacturers such as: Coloplast, Hollister, Bard, Cure, MTG, Covidien, Rusch, and Lofric to help you live your best life.
There are multiple ways to receive your catheter samples, you can contact us at 844-693-6316 or through our contact form. After we have received your basic information, we will reach out for additional information including your insurance and a valid prescription from your doctor. After gathering all of your information, we will send you a 5-day sample kit at no cost to your door.
In addition to our urinary catheter supplies, we offer a line of incontinence supplies such as adult diapers, pads, and more. To learn more about what incontinence products we offer you can contact one of our product specialists at 844-693-6316.
We offer numerous amounts of user friendly guides and other resources for both self-cathing users and caregivers. You can also reach out to our Call-A-Nurse Program at 844-687-7386 if you are having trouble inserting the catheter into your bladder or any questions around how to use a catheter. In case of an emergency, please call 911.
We do not recommend washing and reusing catheters due to health concerns. If you are in immediate need of catheters please call us at 844-693-6316 to ensure you do not go without your necessary supplies. We suggest only using your intermittent catheter once to ensure it remains in a sterile composure and then deposing of it to reduce risk of urinary tract infections (UTIs) and other health concerns.
We do not recommend cleaning and reusing catheters due to an increased risk of UTIs and other health concerns. Catheters are a disposable item and should be disposed of appropriately after a single use.
If the catheter is appropriately placed, urine will begin to drain out of the catheter within seconds of insertion. For female catheter users, we recommend ensuring the catheter is placed in the urethral opening, not the vaginal opening so that urine can flow freely. If you are struggling to insert the catheter, please check out our user-friendly catheter guides to walk you through the process of self-cathing or cathing as a caregiver on men, women, girls, and boys. You can also contact our Call-A-Nurse Program at 844-687-7386 to talk directly to our registered nurse on staff to assist you through the insertion process.
ProMed DME has created a user guide to help catheter users lower the risk of getting a UTI. You can access our UTI guide here. If you are experiencing a UTI please consult your doctor immediately.
One of our insurance specialists will run your insurance upfront and be able to provide you with the estimated out of pocket cost associated with your order if your insurance does not cover the supplies. We will take care of all the billing and insurance paperwork on your behalf to lessen the complexity of your order. The costs of your supplies will vary depending on your insurance coverage.
Yes, you will need a prescription written by your doctor in order to receive your monthly supply. Urinary catheter products are a prescription item, however, our specialists will aid you through the process of getting your monthly supply by reaching out to your doctor and verifying your prescription is compliant with your order. Any item(s) billed to insurance must include a valid prescription.
Your monthly supplies will be delivered to your door or alternative address with free and timely shipping. If the payor allows, ProMed also offers the option of a 3 month supply when you opt in.
You can contact one of our specialists at 844-693-6316 to place your reorder. We do offer the option to let us contact you when it is time for your reorder or for you to contact us when you have reached 10 days left of your supplies. If the payor guidelines allow, ProMed DME can also auto-ship your order straight to the address provided by the patient.
No, ProMed DME offers free and timely shipping to all of our patients!
ProMed DME is here to guide you through the journey of using medical supplies from start to finish. Formulated by our registered nurse, you can rest assured that all of your questions will be answered.
How To Guide for Female Self-Cathing
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How To Guide for Male Self-Cathing
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